Cancellation, Refund & Dispute Policy

Last Updated: May 2025 · Version 1.3

This policy governs cancellations, refunds and disputes for transactions processed through OWNKYTS TECHNOLOGY PRIVATE LIMITED. Because AEPS, DMT, bill payment, recharge and Micro ATM services may be processed in real time, cancellations and refunds are subject to the conditions below.

Cancellation Rules

• Not possible once biometric authentication is done (AEPS), a DMT transfer reaches the beneficiary bank, a recharge is applied, or a bill payment is confirmed.
• May be possible for wallet top-ups still pending, transactions stuck "Pending" beyond 2 hours, or accidental duplicate submissions in the same session — contact Ownkyts Support immediately with the Transaction ID.

Refund Eligibility

Automatic eligibility applies to failed transactions where the wallet was debited without completion, duplicate deductions caused by a technical error, failed wallet top-ups, DMT amounts returned by the beneficiary bank, and Micro ATM debits without cash being dispensed.

Transactions pending over 4 hours, platform-side errors, or verified service outages are reviewed on a case-by-case basis.

Successful recharges, confirmed bill payments, completed AEPS withdrawals, completed DMT credits, platform fees, and errors caused by the merchant entering wrong details are not refundable.

How to Raise a Refund Request

• Note the Transaction ID, date, time, amount and any error screenshot.
• Contact Ownkyts Support within 24 hours through the official support channel with complete transaction details.
• OWNKYTS TECHNOLOGY PRIVATE LIMITED investigates the transaction with the concerned bank/service provider, typically within 1–3 business days.
• Approved refunds may be credited to your wallet or, where applicable, to the original bank/payment account. Wallet refunds may generally take up to approximately 2 hours after approval, while bank refunds may take 5–7 working days depending on the banking/payment network.
• You may receive an SMS/email or other notification once the case is processed or closed.

Requests raised after 24 hours of the transaction may not be entertained.

Wallet & Commission Rules

Wallet balance is non-transferable and usable only on the platform. On account closure, any unused eligible balance, after adjustment of applicable dues, may be refunded within the applicable processing period.

Commissions on fraudulent, disputed, returned or system-error transactions may be reversed, and pending commissions on suspended accounts may be withheld or adjusted.

Disputes & Fraud

Disputes must be raised within 24 hours and are typically resolved in 3–7 working days. Complex cases involving banks, payment networks, service providers or additional investigation may take up to 30 days.

Accounts found processing fraudulent or suspicious transactions may be suspended immediately while the transaction and account activity are investigated.

Where applicable, losses arising from fraudulent transactions may be recovered from the concerned merchant/account, and OWNKYTS TECHNOLOGY PRIVATE LIMITED may extend full cooperation to banks, payment partners and law-enforcement authorities.

Contact for Refunds & Disputes

For refunds, cancellations and transaction disputes, please contact OWNKYTS TECHNOLOGY PRIVATE LIMITED through the official support channels provided on the website.

Email: Support@ownpe.com
Phone: +91 9931872072